- Choose a company that has a current Oregon Construction Contractors License (CCB) or a Washington Contractors License (Registration #). ALL reputable companies are licensed, and the license requires that they have adequate liability insurance and workers compensation insurance (If they have employees). This also gives the consumer specific rights if something does go south in the process. A consumer has no recourse with an unlicensed contractor.
- Make sure that the technician or installer coming to your home is an employee of the company- NOT an independent contractor. Companies who try to get around employment laws and contractor license laws will often use independent contractors instead of employees- leaving you exposed to liability and loss of consumer rights. They are generally trying to “game” the system.
- If in doubt, get multiple bids before selecting a company.
- Check on the companies BBB rating. You should expect an A or A+ rating from the company you hire.
- Check the company’s online reputation- Sites like Angie’s List, HomeAdvisor, Google, Yelp, Facebook are main sites to check on a company’s reputation.
- Be leery if the phone is answered in an evasive or generic way, like “Garage Door Service” or “Garage Doors”. This is often the pattern of disreputable “fly by night” people who are getting jobs from a website that is not a brick and mortar shop.
- Watch out for a ridiculously low service charge, like $29. That can be a red flag. If you want a quality, professional technician to come to your home, he probably does not work for minimum wage.
- Does the name on the website match their advertised names? It should.
Do they list a street address? They should. If they do, google street view the address..is it a real business or an apartment complex or mailbox rental store? Reputable professional garage door companies have trucks, a warehouse, employees and a commercial location.
- How long have they been in the garage door business in our area?